GREEN BAY - Brown County United Way is seeking applicants to fill the position of 2-1-1 Manager, which will be full-time with benefits.

Position Summary

The 2-1-1 Manager is responsible for managing all aspects of the work of the Brown County United Way 2-1-1 Call Center.  This position also manages and works closely with call center volunteers, and builds and maintains collaborative relationships with donors, agencies and the general community.

Key Responsibilities

         Oversee all operations of 2-1-1 including the program budget, MOUs, contracts and other agreements

         Ensure the 2-1-1 call center is operating according to Alliance of Information and Referral Systems

(AIRS) accreditation standards

         Supervise staff/volunteer and call center scheduling

         Supervise and ensure the maintenance of an up-to-date on-line database

         Take 2-1-1 calls

         Supervise 2-1-1 interns and ad-hoc personnel

         Develop and carry out comprehensive fundraising and communications plans for 2-1-1 which actively

promote 2-1-1 service capacity, availability and usage throughout the community

         Serve on 2-1-1 Wisconsin state committees and participate in state and national 2-1-1 efforts

         Keep abreast of community developments, attend events and meetings, serve on local committees,

and participate in collaborative community projects and grants as appropriate and applicable

         Oversee the maintenance of the Community Connections E-mail Group

         Provide backup staff support to the overall organization as needed

         Other duties as assigned by the Vice-President of Community Investment & Strategic Impact

Requirements

Bachelor’s Degree in Social Science, Public Administration, Planning or related degree/work experience; minimum two years prior employment in a human service-related field.  Strong written, verbal, organizational and multitasking skills, and the ability to manage and work with a diverse group of staff, volunteers and partners.  Experience in volunteer management and nonprofit budgeting a plus.  Proficiency in Microsoft Office Suite.  Certification in Information and Referral (CIRS) and Certification in Resource Database (CRS), which can occur after hiring.

Relationships

Reports to the Vice-President of Community Investment & Strategic Impact.  Works with all United Way staff and has relationships with various community and state- and national-level agencies, organizations, businesses and volunteers.

Qualified applicants should submit a cover letter, résumé and a minimum of three employment references to Sarah Inman at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  No phone calls, please.  Applications will be considered until the position is filled.